We have a 30 day returns policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.
To initiate a return, please contact us at email@example.com. Please note that returns must be sent to the following address: Rivierenlaan 81, 8226LJ, Lelystad.
If your return is accepted, we will send you a return label and instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for all return questions at firstname.lastname@example.org.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can assess and resolve the problem.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishables (such as food, flowers or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift cards.
The quickest way to ensure you get what you want is to return the item you have and once the return has been accepted, make a separate purchase for the new item.
European Union 14 days reflection period
Notwithstanding the above, if the item is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As above, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If the refund is approved, your money will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and process the refund.
If more than 15 business days have passed since we approved your return, please contact us at email@example.com.